Always an excellent experience at Massage Envy/Hendersonville. From the friendly greeting when you first walk through the door, to the consult addressing any questions, concerns, or special needs you may have for that particular session, the staff always goes above and beyond. My wife and I have both been happy with our experiences here. Keep in mind that this is a busy location, so you may have to schedule ahead of time. Ask for Casey; she is awesome.
Can you please pick up the phone! 6th time i have called today and nothing!!!1
Where to start. Well front desk. There seems to be a constant turn over of front desk persons. Next massage personnel. Don't get me wrong, I have encountered several excellant therapist and I can count them on one hand and name names. But as an over all review of this facility, I am certainly glad not all massage businesses are like this. The constant turn over of personnel both on front desk and in the massage rooms leaves a lot to be desired for the satisfaction of customers.
Horrible customer service! Do not ever sign their "Wellness Plan" agreement. They will rip you off and take $60 a month from you without even going in to be seen. I have tried to cancel this twice now and they told me they were sorry, but they would be getting their $60 a month regardless. The last two times I was seen here, I was left with bruises all over my back for a week. Apparently that is not a good enough reason to cancel your membership. RIP OFF!!!
So far I have tried to book online without a response and finally when i call to book an appointment the response is "Sorry, we do not have any available appointments at this time"...thats it. So unprofessional. They don't even try to tell you when the next available appointment is....how can you run a business like this? Makes you feel like their time is worth so much more than yours.
Massage Envy Hendersonville is a US Beauty Salon based in Hendersonville, Tennessee. Massage Envy Hendersonville is located at 1050 Glenbrook Way # 200, Hendersonville, TN 37075, USA.
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