But all it all If your looking for a good repair shop, I would give them a chance.
The service I have received from CarCare has been of a good quality. Personally really like that they will drive you home and picking you up when the car repair will take a while.
Service is warm and friendly. They will oblige you in anyway possible. Prices are better than most and their work is thorough. Very happy with their work and work ethic.
I am not the best person to ask how well priced their service is compared to other repair shops. I grow up with my dad doing nearly all our families car work unless a car was on warranty. Thus I don't have a real history to compare the cost of the repairs fairly.
Good service and clean waiting area. I believe the workmanship to be high. Prices are high for some things but then very competitive for others. I will be going back.
I decided to try Car Care based on several good reviews but I couldn't be more disappointed with the service I received. I made sure to wait about 6 weeks after service to write a review so I wouldn't write a knee-jerk reaction review based on how I was feeling. Here was my one (and final) experience with Car Care.
My week started off bad but these guys turned it around! I called first thing in the morning and was told to come in within the hour and I'd be taken care of and it would only take an hour. Everyone was very nice, friendly and accommodating. This was my first experience with CarCare but I will definitely be back for any other "CarCare" needs in the future. Thanks again!
I wish they had just said they didn't know what was wrong and recommended I go somewhere else cause now I'm out almost $500 that I can't afford and my car is in the exact same condition. Also, they never called me back when they said they were going to.
2 stars because the guy I talked to (Adam) was really good on the phone and easy to talk to, I think there is just a giant gap in integrity and communication from what I can tell. Hope they improve!
I brought my Mazda 6 in to have them look at an issue I had with the car stuttering on acceleration and rough idling. They said they would call me back that day after they looked at it so I waited all day and had to call them 10 minutes before they closed to see if they knew what was wrong. They said they would check with the guy who looked at it and he'd call back. Well he didn't call so I called back the next day and they told me what they thought the issue could be and recommended that I try new spark plugs to see if it helped. They quoted $468 total for new plugs and labor (I don't know very much about cars so I told them to try it). Picked up the car the next day and they said the problem was "better". That same day I looked at a receipt I had from a previous service at a different shop and I found that the spark plugs have been changed 10,000 miles prior to going to Car Care so I called to ask why they changed them again. When I called, they said "I don't know I'll ask the guy who recommended the service and have him call you". He didn't call so I called back the next day and couldn't get ahold of anyone after calling 3 times. I gave up cause I didn't have time to fool around with them so I brought it to my old mechanic who told me that there is no reason they should have had to change the spark plugs and on top of that he laughed when I showed him my Car Care receipt cause they charged $19.99 per plug and double the labor for the same spark plugs that I had changed 10,000 miles ago. The old shop charged $4.99 per plug.
Carcare Import Domestic Service is a US Car Repair based in Hendersonville, Tennessee. Carcare Import Domestic Service is located at 350 Rockland Rd, Hendersonville, TN 37075, USA.
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