DO NOT GO HERE. They are EXPENSIVE and try to take advantage of women. Disgusting Wal-Mart you should CLOSE this store or CLEAN HOUSE.
This doesn't include that the damaged the coverings that go over the center of my tires, never telling me - only to find them in my van a few days after getting new tires.
I am very unhappy with he service I have received here. They did call me, but it immediately hung up before I could answer it. Why did they not call again? They called me over the loud speaker, but they waited like 30 minutes to do it. Why didn't they say anything sooner? And the man at the counter was so concerned with making sure he hadn't made a mistake that he wouldn't even listen to me. Dude, I'm well aware you didn't write it up wrong. I was there with you when you did it. What I don't appreciate is the disinterest in listening to your customer. Did I mention it took this man a good 15 minutes just to FIND the tire for my car? He apparently walked passed it three times before he saw it. I know this because he told me. I honestly wasn't upset about this at first, but that was before I had to wait in Walmart for 2 hours. The thing that pisses me off the most is the idiots in the back who didn't even pay attention to the invoice which said it was the back passenger tire, but instead took one look and the broken bolt on the front passenger tire and said, "oh well we can't do anything to this." And just took it right back off. Didn't even double check to see it they were wrong.
I got here at 8am, there was only ONE car in front of me. I did not leave until 10:23. I was going to be nice and check out up front so this middle aged man wouldn't have to ring up the sexy lingerie that I decided to purchase. But not after that. I even made him ring it up separately. Ordinarily, I would not be upset with him. It's not his fault he has idiots working for him. But I do not appreciate the condescension. Just because I am a woman does not mean that I am inept when it comes to cars.
There is a bolt missing in the front passenger wheel of my car. It is a recall for my particular vehicle and I plan to have it replaced later this week. The reason why I brought my car in however, was because there was a hole in the wall of the back passenger tire. When I dropped it off, they said it would be about 45 minutes, so I started getting some shopping done. About ten minutes later, they called but immediately hung up, so I figured it must have been a mistake. 30 minutes later I got called back to the tire center. I was told they could not replace the tire because there was a bolt missing. I was pretty surprised. I said, "on the back tire?" He said, "if there's a bolt missing we're not allowed to take the tire off." I said, "I understand but I don't see how a bolt missing on the front would keep you from being able to replace the back tire." He then said, "let me check and see if I wrote it up wrong" and went to the back. I immediately went outside to check my car, where as I was sure, the back tire had all of the bolts. I waited for about 10 minutes for him to come back and answer a phone call before he told me they were going to pull it back on the rack and double check on it. I tried to tell him that I had just gone out to check and all of the bolts were definitely on the tire that needed to be replaced, but he started talking over me saying the the guys in the back just saw the missing bolt on the front and immediately took it off the rack. I started to say, "well no, it's the back one that needs to be replaced." But he started talking over me again saying , "I know I just wanted to make sure I didn't write it up wrong." I sat down with my groceries for a few minutes then got back up and he said, "they're about to pull it back." I told him, "I know. I just watched them do it; I was just wondering how long this is going to take because I have meat in my cart and I don't want it to go bad." He told me it would be another 30 to 45 minutes.
Too bad Google does not allow 0 stars. My 6 Monty pregnant wife with my 2-yrar old daughter took her car to have the oil change and air filter change. Called ahead to ensure they worked on the car and had all the parts. They told her all the work was complete. I reviewed the bill. They charged extra for the filter which was also included in the oil change price and did not change the air filter. The grease monkey also damaged the headliner and ramsacked the glove box. To say the least, I have called MULTIPLE times and Jeff the store manager and BJ thr automotive manager have refused to communicate.
Who knows. If you are a man, maybe you'll have better customer service. But if you're a woman, and don't feel like being mansplained to, then I'd suggest going somewhere else. Though I doubt your genitalia will matter either way when it comes to actually getting your car fixed, as those people seriously need to get their sh** together. Only gave this two stars because the man sincerely apologized...
WISH I COULD GIVE A ZERO! They sold us DEFECTIVE tires!! When I left after getting new tires, my van shook a tad. I went back maybe a week later after it persisted, thinking they were unbalanced. We have taken it to a mechanic twice and BOTH said the tires are defective and have bald spots. We have gone back TWICE for them to switch our tires and they keep giving us the run around. They will not switch out our tires despite the noticeable bald spots on the tires that are causing issues when driving. The manager wasn't helpful. We took our van, again, to a mechanic last night and 2 mechanics both said there was nothing wrong with our van, our tires have bald spots, and need to be replaced. I'm going back today to speak with someone. If nothing changes and they will not switch out our tires, I'm contacting corporate, and reporting as fraud. This is not some minuscule issue - this is our tires - tires on our van that transports our babies daily. It is a simple fix - give us new tires that are not damaged. Why would you want to ruin a long term relationship with a loyal customer?
Horrible wait times every time i try to go. Employees don't seem to care
Walmart Tires Auto Parts is a US Car Repair based in Hendersonville, Tennessee. Walmart Tires Auto Parts is located at 204 Anderson Ln N, Hendersonville, TN 37075, USA.
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