I REALLY don't like how they switched up the lab model. It used to be that every store had a lab, but now there is just one lab and every order has to be fulfilled there. But the problem with that is that a LOT of orders that are just lost in the system. It's sloppy. I'm not going to try and point fingers either, but I'm fairly sure this was a move to increase profit and ultimately did but decreased customer satisfaction. So it's not the store, but the company as a whole.
This Johnson i-Care is the WORST optometry provider I have ever been to & I've had glasses since I was 6. Do NOT waste your time- because they WILL waste yours. The first day I walked in & had my consultation, they told me it would be one price & then it ended up being much more expensive! Not only that, but the optometrist was being quite snobby/unfriendly. I ended up not buying anything that day because the prices were much higher than expected, even with my insurance. I just called (1yr 6 mo later) to get my prescription so I could buy a much more cost-efficient pair of glasses (only SIX dollars compared to the hundreds you have to spend at that store.) I called at 10 am after they had already opened at 9 am - went straight to voicemail. Had a friend call later on for me while I was working; they said they would send over the prescription through email (after INSISTING he come in person?). Hours later it is still not in my inbox. I call on my break to see if the email address was incorrect - it was (with letters that do not even sound alike - I am suspicious) & they say they will send it now. Hours later it is still not in my inbox. My friend calls again - they say they will send it again to TWO different emails so at least one of the addresses will receive it. They send the email alright - WITHOUT the RECORD - reminding me that by law an expired prescription cannot be used. EITHER WAY "by law" I have the right to a free-of-charge copy of ALL of my medical records (HIPAA Law.) My friend calls again - they say "Hold on," and leave him on hold for half an hour. While still on hold, he drives over there to see that three employees are not doing a thing. They say they mistakenly thought they transferred the call? Hm. They print off the prescription FINALLY in under a minute. I call later to complain & TK Johnson (manager) says she will send an email with the "history" of the emails that were sent & that there was no dishonesty involved. I can see that is completely a made-up forwarded email "with the attachment." There are other misconsistencies but you get the point. Go somewhere else where they actually care about your "i-care" and not come off as the epitome of GREED.
Very disappointed with Lenscrafters... Ever since they moved from Goodlettsville this company have raised their prices, They no longer offer offbrand more cost efficient frames only name brand. The only reason I gave them 2 stars because Angie is so wonderful.
I truly think all of these people with their 1* reviews are full of it. I have never had a poor interaction in here. I swear the only people who leave reviews are snobby, impatient people. All of the employees here have their own quirks, as human beings all do. They have all been kind to me, you just have to be understanding as a person. The optometrist guy was super funny and talkative. Very informative. The front desk girl even at the Johnson eye care went above and beyond to make our experience effortless. Thanks guys.
It took more than a month to get two of the three glasses we ordered. The manager was probably the rudest worker I've ever met. We will not be back.
Lenscrafters is a US Health facility based in Hendersonville, Tennessee. Lenscrafters is located at 1024 Glenbrook Way, Hendersonville, TN 37075, USA.
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