In today's world "Customer Service" is not something people experience much. (Unless it's bad) The employees here go above and beyond to make you feel like they care you have chosen to do business here. If you need a Mother's Day gift ( for mom or wife) I would stop here first.
we had our ring sized correctly there.. I went back but couldn't find you!! I need a watch repaired. Are you still at the same location?
These people are so friendly and helpful AND they do great work!
Amazing price, and quality work! When my husband needed his ring re-sized, he had been quoted by several other jewelers a price in the hundreds of dollars. He was able to have his ring done at Service Jewelry & Repair for $12, and they also resurfaced his ring for no extra cost! Highly recommend, and we will continue bringing our business to them.
Brought two watches to have batteries replaced as I have done for many years. They have always done them at the Hendersonville location while I waited. Now I am being told that they have to be sent to Brentwood since no one there can change batteries in a water resistant watch. I asked what the cost would be and was told $11.95 each and they would be properly sealed. I received a call a few weeks later to say my watch was ready to be picked up. When I go to pick up my watches I find out only one of them has been returned. I was told that the watch is no longer water resistant since there was no pressure test report sent. I told them that is why I was told it had to go to the Brentwood to be properly sealed back up. I received a call this week regarding the other watch and was given an estimate of $44.95 to replace the battery and seal the watch properly. I asked why so much since I was told it would only be $11.95. She told me that the watch had to be pressure tested and that is why it cost so much. She also told me that the person in Hendersonville misquoted the cost. I asked it they could just replace the seal and battery and she that they can't replace the seal without doing a pressure test. I don't understand all of this but I do know it doesn't make since to spend $44.95 to replace a battery in a 5 year old $100 Seiko watch.
I will find somewhere else to take my watches for batteries.
Service Jewelry Repair Hendersonville is a US Jewelry Store based in Hendersonville, Tennessee. Service Jewelry Repair Hendersonville is located at 1050 Glenbrook Way #400, Hendersonville, TN 37075, USA.
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