ZERO integrity!!!!! Greedy, selfish money-sucking company that WILL and HAS put making money deceitfully above safety and integrity. If there was a below "0" this place and this company would get it. I was 34 weeks pregnant and the car had to be returned on the morning of a Code Red state of emergency blizzard that hit Tennessee. All Officials ordering people to stay in your homes and not to drive on the roads. Budget was closed and ALL its employees were encouraged to stay home due to how dangerous the weather and roads were. I called corporate and was told I would have to pay the $50 rental fee per day and $30 extension fee per day if I did not get the car there in spite of the weather. So I tried and I got trapped in the weather. My roadside assistance couldn't get to me for 28 hours!!! I was 34 weeks pregnant!!!!! I called repetitively and no one was at the office!!!!! for days, no one was at the office because of how dangerous the weather was but their customers had to find a way there?!?!?!?! Finally the weather subsided and we were able to return the car the following day, again still dangerous and the employees were not even there!!!! I was still $50 charged for not being able to return the car. I cannot believe this company!!! I spoke to the manager, he was incredibly rude, hypocritical and heartless. He made it sound like he was doing me a favor by only charging me $50 and then started ranting about how he is powerful with Budget he makes the decisions and what he says goes. This company has ZERO integrity. Very disappointed. Will Never use this company again.
I have had the worst experience of my wife while trying to have a good time with the rental car they gave me a vehicle with Bad tires which caused a blowout messed up my contract and charged my card extra and don't seem to want to help. We had to sit for three hours to wait with this POS van while the tow truck cruised it's way to us at witch time we choose to cut our contract short. I will never use this company again and if I could I would give them zero stars
Rented a Chevy Malibu last week to take on vacation. Easy process , great car, nice employees. Couldn't have gone any better. Dealt with Sam who was a very nice person.
I rented a car 6/23/17 to 6/26/17 people were nice and car was good. I could not rate a 5 because no secure place to park your car.
They lost that customer service.
Budget Car Rental is a US Car Rental based in Hendersonville, Tennessee. Budget Car Rental is located at 308 W Main St, Hendersonville, TN 37075, USA.
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