Finally, I went to the Nashville Hertz on Briley. I asked for the manager Ron, who treated us with the utmost respect. He made a few phone calls and within five minutes he told us where her tags were as well as when to expect her refund check. He even gave her his phone number in case she needed more information.
Chris, most certainly, does NOT display the same image as the the other store. If he were my employee, he would be removed as a manager.
If you are purchasing a Hertz car, steer clear of this poorly managed location. Go see the Briley/Nashville location to be treated with respect and appreciation.
Don't ever rent from this hertz!! After an accident my car was totaled so an insurance company who filed my claim helped me rent a car from them. It was a terrible experience! First, the car smelled like someone just got done smoking pot in it. It was literally still smoky. I guarantee it was one of their employees. There was even a bottle of "blunt effects" air freshener in the door. The person in charge that day made me aware but I had to get to work and it was the only car they had available so I had to take it. Not only did the car smell like pot, but it was filthy. Sticky yellow and brown stuff all over the front dash, doors and down inside the cup holders. It took me two hours to get it clean before I would even let my children ride in it. Fast forward two weeks when I returned the car. Before I returned it i made sure the car was spotless. I asked the guy in charge that day if everything checked out and he assured me I did. One week later a charge for 123 dollars came through on my credit card. Furious I called and asked why. No one had an answer. I asked to speak to the manager and they said he was out. I gave them my phone number and was assured he would call me back. He never did. I called back every day for a week and no one would let me speak to a manager and I never received a call back! So I called their headquarters and found out the 122 dollar charge was a cleaning fee!! A cleaning fee for a car that I got smelling of pot and disgustingly dirty and brought back clean! Their headquarters said they could only refund me 50 dollars. The rest would be up to hertz in Hendersonville. After never receiving the rest of my money, I once again tried three days in a row to speak to the manager and never got so much as a phone call back. If anything they should ne paying me for the cleaning fee because that car was disgusting and I had to spend my time to clean it. I will never rent from hertz again! I almost forgot to add that the walk around papers even stated that the car "smelled like smoke". Its a sham business and they know they were in the wrong. That why their manager refuses to speak to me! If youre smart you will avoid this place like the plague!
Enterprise picked me up from Hertz within 5 minutes from me calling them and quickly took care of all my needs!!
I went with my daughter to make her first car purchase. A month later, the location called and coaxed my daughter to come sign another contract, something about the lender did not approve the loan because the down payment was too large. Two months later my daughter still does not have tags or registration. The manager, Chris Edwards, screams at us for calling. My daughter went and sat at the location, and he left to avoid her. Manager Chris refused to give me home office or supervisor phone. Matter fact, he hangs up, or places us on eternal hold and all he can say is. "its out of my hands".
Absolutely the worst. Cars are dirty and smell.
Dealing with this company has been a nightmare. POOR CUSTOMER SERVICE. This particular branch has the rudest manager. They LIED and said my car would be there and it was not. Please look carefully at all the other reviews for this particular branch. Then go with one of their competitors.
DO NOT EVER DO BUSINESS HERE!!!!!
First of all this place doesn’t even deserve a 1 star, but you have to rate it in order to leave a review.. I recently had an accident and was referred to hertz through my insurance company so I came to this location and was sent to the rental department where some very under-qualified, and VERY unprofessional employee named KYLE who caused this company to lose business because of his rudeness and unbelievably horrible lack of customer service proceeded to try and tell me that because I was paying with a debit card that he was going to have to run my credit to make sure that I was qualified to even rent a car from them so I told them not to even worry about trying to help me that I was calling my insurance company to change rental companies to Enterprise and not to send any more of their customers to Hertz!!
Hertz is a US Car Rental based in Hendersonville, Tennessee. Hertz is located at 1169 W Main St, Hendersonville, TN 37075, USA.
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